ITIL® Service Design (SD) e-Learning

Service design takes the outputs from service strategy, the preceding stage of the service lifecycle, and uses them to ensure that the solution designs produced are consistent with the overall IT service provider strategy. The course covers the management-level concepts and core information of the supporting activities within Service Design, but not specific details about each of the supporting processes. This qualification provides a complete overview of Service Design including all its related activities such as management-level concepts and core information.



Self Paced Training