United States

ITIL® Operational Support & Analysis (OSA) e-Learning

ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations. The ITIL Operation Support and Analysis Certificate has become the IT industry's de-facto intermediate professional qualification in the field of IT Service Management. This course will provide you with a good understanding of the Operational S ...

$ 699.00 /-

ITIL Operational Support and Analysis (OSA) focuses on the practical application of OSA practices in order to enable event, incident, problem, access, technical, IT Operations and application management, request fulfillment and Service Desk operations. The ITIL Operation Support and Analysis Certificate has become the IT industry's de-facto intermediate professional qualification in the field of IT Service Management. This course will provide you with a good understanding of the Operational Support and Analysis principles, its processes and other aspects within the capability stream. Our course has been fully accredited by EXIN, who are licensed by AXELOS as an Examination Institute for IT Service Management.

Full details of our ITIL OSA course: Each of the syllabus areas will be covered in a module of the course; each module may contain a number of lessons, dependent on the areas covered.

  • Module 1 – Introduction to Operational Support and Analysis

  • Module 2 – Event Management

  • Module 3 – Incident Management

  • Module 4 – Request Fulfillment

  • Module 5 – Problem Management

  • Module 6 – Access Management

  • Module 7 – The Service Desk

  • Module 8 – Common OSA Functions and Roles

  • Module 9 – Technology and Implementation Considerations

  • Module 10 – Exam Preparation

With Teachingkrow Online’s e-learning system, certification made simpler! You can take your career to next level.Our e-learning system is proven as the best elearning system available in the market and we gaurantee to make you a certified practicener.

Teachingkrow courses includes

  1. Expert Instructor-Led Training
    We use only the industry's finest instructors in the IT industry.Learn from our instructor and interact live at your desired place via virtual learning programs scheduled to run at specific times.
  2. Online Exam Mockup Test
    Teachingkrow prepares you for live exam by attemping the online mocks. We test you in different ways; first, our learning tool, gives you feedback as to why an answer is correct or incorrect. Next, you’ll receive the questions presented in a randomized, timed format very similar to the live exam. Every time you take the exam, new questions appear. At the end of the test you will be shown, in percentage, what areas of the curriculum you are strong on as well as what areas you’re weak on.
  3. Navigation and Controls
    We provide self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. Decide when you want to learn at your own pace. 24 x 7. Audio-Video Courses for self-paced evaluation based learning.

How soon after Signing up would I get access to the Learning Content?
As soon as you enrol into the course, your LMS (The Learning Management System) access will be functional. You will immediately get access to our course content in the form of a complete set of Videos, PPTs, PDFs and Assignments. You can start learning right away.
Is the course material accessible to the students even after the course training is over?
Yes! Soon after enrolling you have lifetime access to the course materials.
Do you provide placement assistance?
Teaching Krow is the largest online education company and lots of recruitment firms contacts us for our students profiles from time to time. Since there is a big demand for this skill, we help our certified students get connected to prospective employers. We also help our customers prepare their resumes, work on real life projects and provide assistance for interview preparation. Having said that, please understand that we don't guarantee any placements however if you go through the course diligently and complete the project you will have a very good hands on experience to work on a Live project.
What are the payment options?
You can pay by Credit Card or Debit Card or NetBanking from all the leading banks. We use a Stripe and Pay Pal Payment Gateway.
$ 699.00 /-