United States

ITIL® V4 foundation

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of work ...

$ 699.00 /-

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The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

ITIL Introduction

  • IT service management
  • About ITIL 4
  • The structure and benefits of ITIL 4

Key concepts of service management

  • Value Co-creation & Organization
  • Service Relationships and value

The four dimensions of service management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

The ITIL service value system (SVS)

  • SVS Overview
  • Opportunity, demand and value
  • Governance
  • Service value chain (SVC)
  • Continual improvement

ITIL management practices

  • General management practices
  • Service Management practices
  • Technical management practice

Exam details:

  • Number of questions: 40
  • Duration: 1 hour
  • Exam format: Objective Test Questions (OTQs)
  • Passing Score: 65% (26 out of 40 questions)

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Teachingkrow courses includes

  1. Expert Instructor-Led Training
    We use only the industry's finest instructors in the IT industry.Learn from our instructor and interact live at your desired place via virtual learning programs scheduled to run at specific times.
  2. Online Exam Mockup Test
    Teachingkrow prepares you for live exam by attemping the online mocks. We test you in different ways; first, our learning tool, gives you feedback as to why an answer is correct or incorrect. Next, you’ll receive the questions presented in a randomized, timed format very similar to the live exam. Every time you take the exam, new questions appear. At the end of the test you will be shown, in percentage, what areas of the curriculum you are strong on as well as what areas you’re weak on.
  3. Navigation and Controls
    We provide self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. Decide when you want to learn at your own pace. 24 x 7. Audio-Video Courses for self-paced evaluation based learning.

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$ 699.00 /-